Atention! Now you can Order products through whatsapp

Call us

+971 ‬50 581 5916

Terms & Conditions

Effective Date: 23/09/2025
Last Updated:  23/09/2025

Welcome to Prime Mart. By accessing or using our website primemart.ae, WhatsApp Business account, or purchasing products from us, you agree to the following Terms and Conditions (“Terms”). Please read them carefully.

 


 

1. General

  • These Terms govern the use of our website, WhatsApp communications, and purchase of products.

  • By using our services, you agree to comply with UAE laws and these Terms.

  • We may update these Terms at any time. Changes will be posted on our website.

 


 

2. Eligibility

  • Our services are available only to individuals aged 18 years and older.

  • By placing an order, you confirm that you are legally capable of entering into a contract.

 


 

3. Orders

  • Orders can be placed via our website or WhatsApp Business account.

  • All orders are subject to availability and acceptance by Prime Mart.

  • We reserve the right to refuse or cancel an order for any reason, including incorrect pricing or stock unavailability.

 


 

4. Prices & Payment

  • All prices are listed in AED and include applicable VAT (if any).

  • Payments are processed securely through approved third-party payment gateways.

  • We do not store your credit/debit card details.

 


 

5. Delivery

  • We deliver within the United Arab Emirates through trusted courier partners.

  • Delivery times are estimates and may vary based on location and availability.

  • Customers are responsible for providing accurate delivery information.

 


 

6. Refunds & Returns

  • Products may be returned or exchanged in accordance with our Return & Refund Policy [Insert link].

  • Refunds are processed through the original payment method within 2 days of approval.

  • Certain items (perishable, personal care, etc.) may not be eligible for return.

 


 

7. WhatsApp Business Communications

  • By opting in, you agree to receive WhatsApp messages from Prime Mart.

  • Types of messages:

    • Transactional: order confirmations, delivery updates, support.

    • Promotional: offers, discounts, and product updates (only if you provide separate opt-in).

  • You can opt-out anytime by replying  STOP on WhatsApp.

  • We comply with WhatsApp’s 24-hour rule and message template requirements.

  • Your WhatsApp chat will never be shared with other customers.

 


 

8. Prohibited Use

You agree not to use our website or WhatsApp channel to:

  • Send false, fraudulent, or misleading information.

  • Share unlawful, offensive, or prohibited content.

  • Attempt to hack, disrupt, or misuse our services.

 


 

9. Limitation of Liability

  • Prime Mart is not responsible for indirect, incidental, or consequential damages arising from use of our website or WhatsApp services.

  • Our liability for any claim related to your order is limited to the total purchase price paid.

 


 

10. Intellectual Property

  • All content on primemart.ae (text, images, logos, product descriptions) is the property of Prime Mart.

  • You may not copy, reproduce, or use our content without written permission.

 


 

11. Governing Law

  • These Terms are governed by the laws of the United Arab Emirates.

  • Any disputes will be subject to the exclusive jurisdiction of the courts in the UAE.

 


 

12. Contact Us

For questions regarding these Terms, please contact us:

📍 Address: Al Raha & Reem Island, Abu Dhabi

📧 Email: primemartuae@gmail.com

📞 Phone: +971 50 515 8916  +971 ‬50 581 5916

      www.primemart.ae